CyPortal Multi-Layer Customer Portal

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CyPortal - Multi-Layer Customer Portal Providing SLA Verification and More!

CyPortal Sample Screen ShotCyPortal is an innovative new portal service, which provides services differentiation and new revenue generating opportunities. First among a growing list of planned capabilities, CyPortal allows service providers to offer real-time performance monitoring and service level agreement (SLA) verification or SLA assurance services. CyPortal is a cloud-hosted, Software as a Service (SaaS) platform capable of supporting a broad range of services and capabilities.

Service providers can use CyPortal to differentiate both retail and wholesale services by providing real-time visibility into customer-specific services displayed in a “virtual services network format.” The currently available CyPortal feature set delivers detailed SLA performance reporting for key Ethernet service quality parameters such as availability, delay, jitter, throughput and packet loss across multi-vendor networks.

Service providers can make CyPortal services available to their external and internal customers and their own planning and operations groups, increasing service visibility and providing service differentiation for expanded market share and increased revenues.

Services Versus Product Centric - With Customer Relevance

As more mainstream and mission critical business services migrate to packet, end-users and wholesale services customers require real-time visibility into the performance of those services. CyPortal was developed as a platform to provide that visibility and more, with a "services centric" format that clearly illustrates the location and interconnection of services with Google Maps integration. As portal users login, using a standard web browser, they are immediately presented with visibility into their services of interest with a map layout which clearly correlates with their service locations.

By separating the services layer from the network layers, CyPortal users are presented with a clean and simple virtual services network that customers can relate to their own businesses and personal use. Secure customer services partitioning assures that customers only have visibility to their services of interest.

Simplicity and Scale of Cloud-Hosted Services

Leveraging the global market trends of cloud-computing and software as a service, CyPortal is hosted in the cloud. Key benefits from this approach include, but are not limited to:

  • Very low-effort service start up, with no upfront fees
    • Fast and easy
  • Simple, predictable "pay as you grow" monitored service fees
    • Paying only for services that are actually monitored
  • No long term contracts
    • Virtually risk-free
  • All the benefits of scale - without the hassel
    • Per-monitored service fees decrease with volume
    • Scale from a handful of monitored services to hundreds of thousands - without the cost and hassel of scaling servers, negotiating data-base or right to use software licenses, scaling support personnel...

Standards-Based, Multi-Vendor Interoperability

CyPortal was designed specifically to address the multi-product, multi-generation, multi-vendor reality of today's service provider networks. By leveraging key industry standards such as SNMP Cyportal can be extended to support performance monitoring and reporting of services across single or multi-vendor networks. CyPortal is currently certified to provide Y.1731-based performance monitoring services for Cyan's Z-Series platforms and the following CyAlliance partner products:

  • Accedian's EtherNID and MetroNID
  • Overture Network's ISG 24 and ISG 26 NIDs
  • Telco Systems T-Marc 3208 and 300 Series
  • Other products which are not yet approved for public listing - so be sure to ask about your specific devices of interest!

Cyan is continually extending CyPortal to support a wider range of 3rd party devices. Certifications of newly requested devices can typically be completed in less than one week.

Extending Service Level Aware NetworkSM VisibilitySLAN

CyPortal fullfils a growing industry demand and a critical new component of Cyan's industry leading Cyan 360 multi-layer planning, management and verification software. Operating independent of, or in conjunction with Cyan's powerful CyPlan - multi-layer planning system and CyMS - multi-layer management system, CyPortal is rapidly expanding the multi-vendor scale and scope Service Level Aware NetworksSM - to maximize revenues, while minimizing costs.