Cyan Technical Assistance Center (CyTAC) 877.283.0033

The Cyan Technical Assistance Center (CyTAC) provides our customers with unlimited call support 24 hours a day, 7 days a week, 365 days a year (24 x 7 x 365). Cyan's fully trained, Technical Assistance Center engineers are committed to providing the highest level of expert resolution assistance. CyTAC engineers have extensive experience in large-scale, carrier-class networks. You can reach CyTAC toll free at (877) 283-0033.

CyTAC's comprehensive support also includes online documentation and a knowledge database to quickly provide answers to any technical problems. CyTAC's web portal support provides access tools that allow our customers to proactively address system and network issues and to improve system performance.

The Cyan web portal includes the following online tools:

• Case management
• Knowledge management
• Custom dashboards and custom reports
• Interactive training
• Exclusive videos (tips, features, and training enhancements)

CyTAC's around-the-clock web and telephone support offers single point of contact technical assistance for hardware, software, and networking issues. CyTAC's overridding goal is to provide timely solutions to any and all system support issues. CyTAC engineers follow an established escalation policy to ensure problem resolution response times and closure.

For additional and detailed information on specific Cyan Optics Customer Services and Support, please contact your Cyan account manager.