Support and Services

Cyan offers an expanding set of service offerings designed to help customers of all types to improve their operational efficiency and accelerate their ability to introduce new services for competitive advantage.

• Cyan Warranty Services

Cyan bundles all essential software and support services into one simple CyOperate annual service contract to assure service providers have the tools and support they need to maximize the performance and effectiveness of Z-Series networks.

• CyOperate ► Operational Software and Support Services
  

Cyan offers an expanding set of network operations center (NOC) service offerings designed to help customers of all types to improve their operational efficiency and accelerate their ability to introduce new services for competitive advantage.

• Cyan Network Operations Center (CyNOC) Services

For the successful deployment of the Cyan platform and to quickly and efficiently monitor and provision optical transport, Ethernet, WDM, and SONET/SDH services, Cyan provides the Cyan CyMS (Management System). CyMS is a carrier-class, scalable element management system that delivers fault, configuration, administration, performance, and security capabilities.

Service Level Agreements (SLAs) are rapidly becoming the norm for business grade and wholesale transport services. Increasingly business Ethernet, wireless backhaul, and wholesale service customers require real-time visibility into the performance of services relative to pre-defined SLAs. CyPortal is Cyan's market-leading SLA assurance service which was developed specifically to help service providers address this emerging requirement and differentiate their services for increased revenues and customer satisfaction.

Cyan offers an expanding set of service offerings designed to help customers of all types to improve their operational efficiency and accelerate their ability to introduce new services for competitive advantage.

Cyan has authored a variety of white papers exploring the many opportunities and considerations for transforming transport networks for more profitable services delivery.

• Bandwidth - How Much is Enough?

Additional white papers are available through Cyan's Customer Portal. This Customer Portal area of Cyan's website is reserved for service provider customers, prospects and their consultant advisers.

Cyan offers a variety of multi-layer transport platforms and systems components. Service providers are encouraged to register for Customer-Portal access to view and download data sheets and other more detailed materials.

Cyan is leveraging the power of video to scale and increase the effectiveness of communicating information, use cases and customer experiences.

Customer testimonial and select Cyan University (CyU) educational videos are viewable from the general website through the associated tabs.

Be sure to register for the Customer Portal to gain access to an additional and expanding set of videos covering a range of topics!